EmailMeForm is The Web's #1 form and survey builder.
For a more in-depth description, please see our introduction.
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What is EmailMeForm?
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How secure is EmailMeForm?
We take significant steps to ensure that our servers and your data are always kept secure. This includes working with leading E-Commerce Gateway Systems and Security firms to improve and audit our performance including Plimus E-Commerce Systems, Paypal, McAfee SECURE and VeriSign.
When we collect personally identifiable financial information from you, the data is always secured by the Secure Sockets Layer (SSL). Additionally, all personal credit card and payment information is not stored within EmailMeForm systems.
Our paid users can enable SSL encryption for their forms. SSL enabled forms display an indicator on Form URLs. The data is transmitted via AES 256 SSL encryption. Coupled with the "Mask Field" setting enabled, the information is well-secured. Entries can be securely viewed and exported via HTTPS.
Our host partner maintains both SSAE-16 Type I and Type II attestations in conjunction with our auditor SSAE 16 Solutions.
If you have additional security concerns or questions, please feel free to contact us directly.
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How do I cancel my account?
Before cancelling your account, please contact us first and tell us what we are missing, we may already have it! We would love to keep working with you.
If you still want to cancel, you can log in to your account > click "account" in the top right corner of the screen > scroll down and click "Delete Account".
You may also consider downgrading instead of cancelling.
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What if I exceed my entry limit?
If you exceeded your entry limit, you may be eligible for a submission reset. Please see our article on resetting monthly submission limits.
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What types of payment do you accept?
We currently accept credit card and e-check payments, for a more detailed listing, please see our payment options.
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How do I view my invoices?
If your subscription is funded by BrainTree and PayPal, you can find your invoice in the Account Manager (scroll down to "Your Invoices"). 
For Plimus users, please send your request with your username to billing@emailmeform.com and we will send you the URL for the invoices in question.
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How do I integrate my EmailMeForm form into my website?
We recommend embedding with the "Easy Embed code", which is dynamic, and any changes made to the form will be applied immediately to where you embed our code. If you embed the form in HTML with Javascript/CSS or HTML Only, you need to embed the form / code again when you make any changes to your form on the emailmeform.com back-end.
To find this embed code, log in to emailmeform.com > mouse over the form you want to embed > click the "Code" icon > select the best option for your needs. Some users may require embedding on a social network, others may require an iframe, and many other scenarios. We support most modern Web methods for implementation of our content.
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How do I have an email sent to me each time a form is completed?
To have an email sent to you each time a form is completed, you must have your admin notification emails settings configured.
Please see our article on admin notifications for a more detailed description.
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Why am I not receiving any email notifications?
Several variables can be involved with users having trouble receiving email; including but not limited to: ISP blocking, incorrect labeling as spam, issues with email client labeling, and much more. To trouble-shoot please see our article on white-listing.
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Why can't I see the submit button?
Confirm your submit button settings are correct. You can check these by logging in to emailmeform.com > mousing over the form you want to check the Submit button settings for and clicking "Edit" > clicking the "Form Settings" tab > scrolling down to the submit button settings:
It is also a possibility that your iframe width or height is off. To adjust the width or the height of your iframe, you must log in to emailmeform.com > mouse over your form > click the "Code" icon > copy the code for iframe (if you are using this version) > modify the code with the correct sizes (varies from site to site) > upload the code to your site. This will give your iframe enough room to display your submit button.
It is also possible your form is no longer accepting submissions due to it reaching the maximum submissions, to reset these, read this article on resetting monthly submissions.
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How do I export my user submitted data?
To export user submitted data, log in to emailmeform.com > mouse over the form that has data you would like to export > click the "Data" icon > select the records you would like to export > click the "Export" button > download the file in your preferred file type to your desktop > open file and review.
Click "Export" button:
Select preferred file type:
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Why does my form read "Only one submission per user"?
If there is a per user limit on your form, it is most likely due to the Form settings.
To adjust these, log in to emailmeform.com > mouse over the form you would like to edit and click the "Edit" icon > click the "Form Settings" tab > scroll down to "Limit Form Activity" > adjust the settings to your preference.
Public: Checking this makes the form visible to the public (anyone who visits your form url).
Allow only one entry per IP: Limits the submissions per IP to 1.
Allow only one entry per computer: Limits the submissions per computer to 1.
Limit submissions to [ ] daily, per the same IP: Limits submissions from the same IP on a daily basis to whichever number you enter.
Turn Form Off After [ ] Entries: Shuts the form off after whichever number you enter.
Schedule Form Activity: Enables you to set the form live / public according to a specified date.
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Can I print a report / graph?
1) To print a report, click "Report" in the top navigation, then click "New Report":
2) Enter your general "Report Settings", you may enter a "Title" and "Description" for the report here, as well as decide whether or not you want to allow users to export data:
3) In the "Select Data" tab, the admin can set what criteria to use, which form to use it from, and which conditions to set.
Use: Set whether the report should use "All Entries" in the form or "Selected Entries".
From: Set which form to collect data from to run the report.
Conditions: Set conditions to limit the data that is reported. An example is, if you wanted to see all entries that came from a specific user and you knew that user's first name; you can select Name/First > Contains > and then enter the name of the specific user.
4) Select a preferred report layout:
5) Add widgets to the report for visual representations of your data:
6) Click a widget to access the settings:
7) Save the form:
8) Open report, and view data:
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How can I access the files uploaded through my forms?
To access files uploaded by users through your forms, you must go to the Data Manager and click the file itself. To do this, log in to emailmeform.com > mouse over the form you want to get the files for > click the "Data" icon > select the number (in the number # column) you want to obtain the file for > click on the link for the file and download it to your computer.
Note: Some legacy users do not have access to the cloud servers for file upload or retrieval. If you cannot access files, please contact us.
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How do I delete my entries?
To delete entries, you must go to the Data Manager.
You can go to the Data Manager (click on the "Data" icon) > select the record you want to delete > click the "Delete" button > confirm the deletion by clicking "Yes".
Note: Please be sure to back up / copy your data before you delete it. Once it is deleted, it is not retrievable.
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How do I change the logo?
1) Create a form that needs a logo:
2) Set up your Theme:
3) Populate Theme with logo:
Enter URL: You will provide the direct link to your logo on another server.
Upload Image File: You will upload a file of your logo in electronic format to our server.
Choose From Existing Images: You will select from images uploaded to our server in the past.
4) Save new Theme once you see your logo in the preview window (for this example, the logo reads "Logo Here"):
5) Apply Theme with logo to the form created in Step #1:
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How do I create a report based on specific dates?
To create a report based on specific dates, you must first go through the process of creating a report. Once you get to selecting the data in this process (the second tab), you must then set criteria by date:
The above is an example of running a report for the form submissions for the month of August 2013.
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How long do you keep my information?
Submissions will be delivered to your recipient email(s), and also stored in EmailMeForm Data Manager until you delete them.
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How do I remove the EmailMeForm branding and ads?
The backlinks and redirect page will be automatically removed from the forms once an account is upgraded. To upgrade your account, please see this article on upgrading.
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How do I make my fields adjacent to each other?
To make fields adjacent (next to each other on the same line), you can drag the fields right next to each other by clicking on the field with the mouse > holding the click > and moving it next to the other field. Please note that the fields should be sized well enough for this to happen; therefore, if both fields are very wide, they will not be able to go on the same line. In the example below, we set the field size equal to 20 so that both Single Line Text fields fit on the same line. After completing all of the settings and field adjustments, make sure to click "Save Form".
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